FAQs

If you are approved by ACC for sensorineural hearing loss, please bring your ACC approval number to the appointment. 

We make every effort to remove all ear wax during a 15-minute appointment.

Definitely, microsuction is the safest way to clean your ear because it is performed under direct vision through the microscope, which gives us a magnified view of what is going on.

The vast majority of people find Ear Microsuctioning a comfortable and completely painless process.

However it can feel noisy and your ear canal skin is sensitive so we do everything we can to avoid touching it with the suction end.

If however at any stage there is any discomfort, then immediately let the nurse know so she can halt the procedure.

If you are at all anxious and would like someone in the treatment room with you that is fine.

Appointments are for 15 minute time slots. On occasion this may not be enough time to remove all the wax from higly impacted ears. A follow-up appointment may therefore be necessary at a reduced price (see price schedule on services page).

Wax often does re-accumulate. Many people schedule to have their ears cleaned regularly, or as necessary.

Ear wax buildup can clog up ear pieces, effecting performance. It is therefore recommended that people with hearing aids routinely have their ears cleaned in order to keep their ear pieces functioning optimally.

If you're in a wheelchair or have mobility issues, not all our clinics may be suitable for you. Please contact us before your appointment to discuss your specific needs.

Infants are charged at the same price as adults.

However for safety reasons, infants must remain still and cooperative during the procedure. If they are unable to do so, the nurse will not be able to proceed. In such cases, a 50% discount will be applied to the appointment charge if the procedure is halted.